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Care Management Program - A Helping Hand Between Office Visits

We know managing all your care needs, from routine health maintenance to advice from specialists and changes in medications can be complicated, but it doesn’t have to be. We have teamed up with CareHarmony, a national leader in supporting practices and health systems in offering Care Management programs.

Care Management is a new program available to eligible patients living with one or more chronic condition.

Care Coordination

We offer a service that can help you navigate these challenges. The CareHarmony care coordination service is designed to help you take care of you! You will benefit by receiving monthly telephone assistance in between your regular appointments. This includes a dedicated Care Coordinator to guide you towards better health.

Care Management extends your care outside of the four walls of your physician's practice to ensure that you maintain the best possible health. Each month your Care Coordinator will call you to:

  • Assist with scheduling appointments, lab tests or other tests
  • Explain how and when to take your medications
  • Coordinate any home health or medical equipment needs
  • Connect you with health education resources, services, and programs
  • Identify available community resources
  • Coordinate follow-up care after leaving the hospital
  • Access other support services you need to stay well

There is also a 24/7 Care Coordinator Phone Line to help answer any questions you may have day or night outside of your calls with your Care Coordinator.

Cost and Coverage

This service is covered by most insurances and is subject to your annual deductible and copay. If you have a secondary or supplemental insurance plan, your copay may be covered. It is best to review exactly what your insurance plan covers.

While you can only sign up for Care Management services with one of your CareHarmony care coordinators, you are able to opt out any time—there are no strings attached.

Contact Us

If you have questions about this service and would like to learn more on this program, or how to enroll, please call 865-867-5066 to speak with a Care Coordinator.

Find out more about CareHarmony here.

Download Brochure


What is Care Management? Care Management is a care coordination program designed to help patients better manage their chronic conditions. It was designed to give you greater support and access to care between office visits, even while at home.

What is a chronic condition? A chronic condition is an ongoing, long-lasting health condition, which will require continual management and treatment. Left untreated, a chronic condition can hinder independence and negatively impact health.

What is care coordination? Care Coordination is the deliberate organization of patient care activities and sharing information among all the participants concerned with a patient's care to achieve safer and more effective care. Care Coordination services provide extra layers of support and care between doctor visits to eligible patients who have one or more chronic conditions.

Who is eligible? Eligibility for this program is determined by various factors including chronic conditions, insurance coverage, and more. If you are unsure if you qualify, please contact CareHarmony or your provider for further assistance.

Why does my doctor want this for me? Managing and coordinating care can be especially difficult if you suffer from one or more chronic conditions. You may be seeing your doctor frequently or taking several medications. For every medication you take, it’s important to know how it reacts with other medications. For every doctor’s appointment, there are test results or health information that needs to be shared. When your care is coordinated properly, your doctors get the information they need when they need it.

But what if I feel fine? One of the great benefits of Care Management is not only to help you achieve good health, but also to maintain it. That’s why the program also focuses on things like helping you keep on top of preventive care and helping you locate valuable healthcare resources and community services.

What does this program cost? Care management may be subject to a copay as well as your deductible. It is best to review exactly what your insurance plan covers.

Is my information private and secure? Yes. The same rules that protect your medical information in your doctor’s practice apply here as well. Your information is and will always be secure using the latest Certified Information Technology and following all HIPAA guidelines.

Why should I enroll? Care Management extends your care outside of the four walls of your physician's practice to help you maintain the best possible health. You will be matched with a dedicated care coordinator and have access to help 24/7. A treatment plan will be created to plan for your ongoing care and better address all your health-related issues. Your care coordinator will be there for you helping you navigate the healthcare system, including scheduling appointments, helping with refills, and answering lingering questions. Your care coordinator acts as an extension of your doctor and helps your doctor monitor and adjust your care accordingly.

How do I enroll? Call 865-867-5066 to learn more about how you can benefit from this program and to gain answers to any questions you may have.

How do I opt-out of the program? With Care Management, there is no long-term commitment. You may opt-out any time by notifying us via phone and will be unenrolled at the end of the current month.