The most personal care for life's most personal issues.
Patient Assistance Center
Streamlined Customer Service
Patient calls are consolidated and answered in United Urology’s Patient Assistance Center (PAC). More than 100 specially-trained and experienced agents answer incoming calls every month, providing practices with a streamlined service to assist patients with scheduling and connecting with our affiliate offices around the country.
Benefits of a Dedicated Patient Assistance Center
The Patient Assistance Center provides many important benefits to United Urology’s affiliates, including:
Improved Patient Service
Phones answered quickly, with no menu option.
80% of incoming calls handled without needing to connect the call to the physician’s office.
Convenient open hours for patients.
Centralized Rx prior authorization.
All calls recorded to maintain quality.
Automated waitlist process.
Improved Revenue Generation
Physician schedules maximized across the practice.
Estimated cost and payment arrangements made in advance with patients.
System-wide process for cancellations and follow-up appointments to mitigate risk.
Medical records managed centrally to mitigate risk.
Documentation trail for all clinical calls.
Reduced After-Hours Calls/Improved After-Hours Service